Frequently asked questions
If you ever have a question, please do not hesitate to contact our office. 780-349-3655.
Below are common questions that we receive for your ease of reference.
What do I do if the power goes out?
If you experience a power outage and we have not contacted you, please first check your breaker to ensure it is in the “ON” position and then contact us at: 780-349-3655 during regular business hours 24-hour Emergency Call Center: 1-877-749-3655. Please provide your name, legal land location, account number and phones numbers you can be reached at.
why do some power outages last longer?
WRREA has some of the fastest power restoration times in the province. We strive to restore power as quickly as possible, however some situations are beyond our control when it comes to restoration of power with facilities not owned by WRREA. All crews are located within the service area and have a vast knowledge of the system, allowing for fast coordinated responses. WRREA operates in an intermingled service area in conjunction with other wire owners. Unfortunately, the response times of other wire owners are not held to the same standard as WRREA and crews often are not local to the service area and have to be dispatched from bigger central areas. In some situations, the severity of the outage and extent of damaged equipment may cause longer restoration times. Eg. A line contact made by a piece of equipment has torn down multiple spans of wire and broken several poles. In order to restore power in this situation, it requires additional repairs and construction that take time to complete in a safe manner. For updates on power outages, please visit our Facebook Page or Website News Tab.
what causes power outages?
There are a number of causes for unplanned power outages, because of the diverse nature of electrical distribution systems, the following are examples including but not limited to: -Weather -Animals -Human Interference
what are the different fees on my bill?
Your bill is comprised of many different items. Please find a breakdown outlined below; Energy Charge: The cost of electric energy you have used in a billing period. Transmission (System Access) Provincial Charge: The cost of building, operating and maintaining the provincial power grid. Distribution: The cost of building, operating and maintaining the local distribution system. Wild Rose Cooperative Energy Rate: The rate per kWh. Rate Rider - Balancing Pool Allocation Rider Provincial Charge: A rider is a temporary credit or charge approved by the regulator (AUC). Goods and Services Tax (GST): The 5% calculation is based on the total costs identified in your bill. Admin Fee: Retail costs for billing Statement Fee: The cost for a paper copy of your statement. (E-billing is available free of charge). Please note that some charges are based solely on consumption, while others will appear on the bill whether power is consumed or not. The transmission and rate rider charges are consumption based; however, these are charges that are not controlled by the WRREA. If you have any questions, please contact the office at 780-349-3655.
WHY IS MY BILL SO HIGH?
There are several factors that may influence the fluctuations on your power bill, including: Weather: Fluctuations in weather conditions can put significant demands on our homes’ heating and cooling systems. Hours of sunlight a day, temperatures, wind, and humidity can all affect how much power your home requires. Electrical Appliances and Devices: Have you recently purchased or upgraded any of your appliances? The number and type of appliances in your home can impact the amount of power you use. Knowing what to look for when purchasing appliances and how to use them efficiently can save you money in the long run. Living Habits: Small changes in living habits such as working from home, decorating for holidays, renovating or having house guests, holiday trailers, vehicles or equipment plugged in or the addition of a new hot tub or AC could be affecting your power bill. Your Home’s Characteristics: Depending on the age of your home, you may be losing more power to fluctuations in weather than you should be. Check your home for drafts and weather proof your home.
can power poles be moved?
Powerlines and poles can be relocated to a different location or converted from overhead to underground. Please contact our office to discuss your concerns and receive a formal quotation for the relocation or conversion.
what can i do about trees close to the line?
If you see trees close to the powerline, please contact our office to report any vegetation concerns. We will conduct a site assessment and integrate the site with our vegetation management program as required. With safety in mind, under no circumstance should you attempt to remove vegetation under powerline on your own. To avoid future vegetation concerns, please do not plan any new trees with a mature dripline within six meters on either side of the powerline.