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Frequently Asked Questions
What are your office hours?
Office hours are Monday-Friday between the hours of 8:00am-12:00pm and 1:00pm-5:00pm. (Except Holidays)
How much does it cost to build a new service?
The cost for building a new service depends on several factors. Every situation is different.
An REA Representative will schedule a time to meet you on site and discuss your power needs. After this consultation, a print and a quote will be made, which is valid for 30 days. These services are subject to a monetary fee. Please see New Services or contact our office at 780-349-3655 for detailed information.
What costs make up my bill?
Some of your charges are based solely on consumption, while others will appear on your bill whether there is consumption or not. For a breakdown of these charges go to Billing Information or see the back of your monthly invoice. If you have any questions, please contact our office at 780-349-3655.
When should I expect to see my bill?
Statements are emailed and mailed by the 5th of each month, and are due on the 20th.
How can I add someone to my account?
If the person you would like to add is on the land title for the property, a copy of the title is required along with updated Electrical Service Contracts to be signed.
If the person you would like to add to the account is not on the title, a Permission to Access Account Form can be filled out.
What should I do when my power goes out?
If you have experienced a power outage and we have not contacted you, please check to see if the breaker at the transformer pole is in the "on" position. If your power remains off, please call us at 780-349-3655 or 1-877-749-3655 for our 24 Hour Emergency Call Centre. For more information, please see Power Outages.
How often is my meter read?
Meters are read once a month via Automatic Meter Read (AMR). This means you are billed monthly according to the actual energy consumed as opposed to an estimated read.
What is the purpose of a Planned Power Outage?
In order to prevent extensive unplanned outages, we must preform regular maintenance and upgrades. We make every effort to contact our Members at least two days in advance of a Planned Power Outage for maintenance work or when new electrical service construction takes place.
If you have any other questions, please contact our office at 780-349-3655.
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