If you have any questions or concerns, please contact the office during regular business hours at
Terms of Payment
Current charges are due by the 20th of each month to avoid penalty. Please allow sufficient time for your payment to reach our office.
Energy Charge: The cost of electric energy you have used in a billing period.
Transmission (System Access): The cost of building, operating and maintaining the provincial power grid.
Distribution: The cost of building, operating and maintaining the local distribution system.
RRO - Regulated Rate Option: The rate per kWh.
Rate Rider - Balancing Pool Allocation Rider: A rider is a temporary credit or charge approved by the regulator (AUC).
Rate Rider - Transmission Adjustment Rider: A rider is a temporary credit or charge approved by the regulator (AUC).
Goods and Services Tax (GST): The 5% calculation is based on the total costs identified in your bill.
* Some charges are based solely on consumption, while others will appear on the bill whether* *power is consumed or not.*
If you have any questions, please contact the office at 780-349-3655.
Please notify the office at 780-349-3655 with your moving details a minimum of five (5) business days prior to your move.